FAQ

Where are the clothes made? And by whom?

In the beginning, the clothes were made in Sri Lanka, the birthplace of this project, by women working from home, a bit like freelancers. Today, the clothes are produced in Indonesia and Morocco, in small, human-scale workshops run by women . We still prioritize working among women at every stage of production: pattern maker, seamstress, project manager, photographer…

Supporting our brand means supporting all these women.

How long will it take to receive my order?

Orders are processed and shipped from Monday to Friday .

  • If you order before 12pm , your package usually ships the same day or the next day .

  • During periods of high activity (launch, events, holidays, etc.), please allow 2 to 3 working days for processing.

Once shipped, you will receive an email with your tracking number . Delivery then takes 2 to 5 business days , depending on the time of the year.

We cannot be held responsible for delivery del

How do I choose my size?

Each product has a size guide at the bottom of its product page. Click on it to find the perfect size. But above all, follow your instict, you know what will fit you!

If you still have any doubts, write to us by email at toujoursenete.empower@gmail.com or on Instagram @toujours-en-ete.

Return conditions

  • You can return a product within 14 days of receiving your order.

  • Return shipping costs are the responsibility of the customer .

  • Two options:
    1- Refund (excluding delivery costs)
    2- Exchange for another product

Before any return or exchange, contact us to arrange the procedure. (toujoursenete.empower@gmail.com)

Any products not returned within 14 days (with proof of postage) cannot be returned or exchanged .

  • If you have any problems with your item, please contact us within 48 hours of receiving your order. We will do our best to resolve it quickly.

Any other questions?

Contact me by email : toujoursenete.empower@gmail.com